Frequently Asked Questions

YouSendME is a Google Sheets add-on that allows you to send bulk WhatsApp messages directly from your spreadsheets. It integrates with your Google Sheets data to personalize messages, schedule campaigns, create surveys, and manage contacts efficiently.

Installation is simple: Visit the Google Workspace Marketplace, search for "YouSendME", click "Install", and grant the necessary permissions. The add-on will then be available in your Google Sheets Add-ons menu.

No coding knowledge is required! YouSendME is designed to work with your existing Google Sheets skills. Simply organize your contact data in columns and use our intuitive sidebar interface to send messages.

You can send personalized text messages, attach files (images, documents, etc.), create interactive surveys and polls, and even run raffles and contests. All messages are sent through your WhatsApp account.

Yes! YouSendME supports merge fields that automatically insert personalized information like first name, last name, phone number, and any custom data from your spreadsheet columns.

Absolutely! Professional users can schedule messages for future delivery. This is perfect for reminders, promotions, birthday messages, and any time-sensitive communications.

YouSendME includes automatic contact status tracking and unsubscribe management. Each contact gets a unique code for opt-out tracking, and you can easily manage active/inactive contacts.

YouSendME offers a free trial with 20 messages, followed by a Professional plan at $29/month for unlimited messaging. There are no hidden fees or setup costs.

The free trial includes 20 messages, bulk messaging, basic scheduling, surveys, and contact management. It's perfect for testing YouSendME's capabilities.

Yes, you can cancel your Professional subscription at any time. You'll continue to have access until the end of your billing period, and we offer a 30-day money-back guarantee.

You need an active Google account, Google Sheets access, and a WhatsApp account. Works with Chrome, Firefox, Safari, and Edge browsers. No special hardware requirements.

Your data stays within your Google ecosystem. We don't store or share your spreadsheet data, contact lists, or message content. All processing happens securely within Google servers.

YouSendME needs access to view/manage your spreadsheets (to read contact data), connect to external services (for WhatsApp messaging), and run scripts in the background (for scheduling).

Try refreshing your browser and checking the Add-ons menu again. Make sure you're using a compatible browser and have a stable internet connection. If issues persist, try clearing your browser cache.

Check that your WhatsApp number is properly configured and connected. Ensure recipients have opted in to receive messages and haven't blocked your number. WhatsApp rate limits may also apply.

Your Google Workspace administrator may need to approve the add-on for your organization. Make sure you have the necessary permissions to install add-ons in your Google account.